How will the complainant know the findings after filing a formal complaint?

The complainant will know the findings after filing a formal complaint through written findings from the BDE Commander. This method ensures that the complainant receives a clear and documented summary of the investigation's results. Written findings provide a formal account of the decisions made, the reasons for those decisions, and any actions that may follow. This approach not only enhances transparency but also allows the complainant to retain a record for their own reference, which is crucial in formal complaint processes. Other methods, such as verbal discussions or phone calls, may lack the same level of formality and documentation, making written communication the most reliable option for conveying such important information.