What is the primary goal of informal complaints?

The primary goal of informal complaints is to resolve issues without the need for paperwork or formal procedures. This approach allows individuals to address their concerns directly and informally, often fostering a quicker and more amicable resolution. By emphasizing dialogue over documentation, informal complaints can lead to immediate solutions while maintaining a constructive atmosphere. This method can also help to prevent misunderstandings and conflicts from escalating further.

The other options reflect different processes that are typically associated with more formal complaint procedures rather than the intention behind informal complaints. While documentation, escalation, and formal proceedings have their place in complaint handling, they are not the primary goal of informal complaints, which focus on resolution and communication.